TRC Services

SUPPLIERS

TRC Services, cooperates with its suppliers and subcontractors in order to provide robust and reliable solutions to the market. We are sure that together we can be stronger, and our goal is to treat our suppliers as partners.

The criteria we adopt to assess the performance of our suppliers include:
ASSESSMENT CRITERIA
C1
PRICE AND COMMERCIAL CONDITIONS		 4 - Very Good Supplier capable of accepting to review its prices/conditions below the competition level; or supplier presenting better prices/conditions than its competitors.
3 - Good Supplier able to accept to revise its prices below or equal to those of competitors or that presents normal prices in relation to competitors.
2 - Reasonable Supplier that hardly reduces prices or presents high prices compared to the competition.
1 - Insufficient Supplier unable to reduce its prices or that that will not negotiate, or presents high prices compared to the competition.
C2
DELIVERY DEADLINE		 4 - Very Good Rarely misses delivery deadlines and keeps the company informed of failures.
3 - Good Rarely misses delivery deadlines, but does not inform the company about failures.
2 - Reasonable Does not respect deadlines systematically, but informs the company about the failures.
1 - Insufficient Never delivers an order on time, nor informs the company.
C3
PRODUCT/SERVICE QUALITY		 4 - Very Good There is never a need for extensive reformulations and/or return of the service/product provided.
3 - Good There are anomalies in the service/product supply. These are not reflected in the quality of TRC Services work nor are they perceived by the customer, and are resolved in an expeditious manner.
2 - Reasonable There are anomalies in the service/product supply. These have a low impact on TRC Services work, are perceived by the customer, but are resolved diligently.
1 - Insufficient There are anomalies in the service/product supply. These have a serious impact on the quality of TRC Services work, are perceived by the customer, are not resolved diligently or require repetition by TRC Services or another supplier.
C4
COLLABORATION/ INVOLVEMENT 		4 - Very Good Supplier interested in the behaviour of its supplies, willing to adapt to TRC Services methodologies and/or specific needs in order to optimise lead times and avoid rework. In the event of a complaint, it actively seeks the best solution in collaboration with the TRC Services team.
3 - Good Supplier interested in the behaviour of its supplies, which shows willingness to adapt to TRC Services methodologies and/or specific needs in order to optimise lead times and avoid rework. In case of complaint, it seeks to resolve the situation in the most simplistic way.
2 - Reasonable Supplier who performs what is required of them. Poor flexibility in collaboration or teamwork.
1 - Insufficient Supplier that shows no interest in collaborating. Low capacity to resolve complaints.
DETERMINATION OF THE SUPPLIER QUALIFICATION INDEX (SQI)
Where:
– n: Is the number of assessment criteria, e.g. 5;
– Pi: Represents each of the criteria presented above, e.g. P1 corresponds to Price and Commercial Conditions. Each Pi can vary from 1 to 4;
– Fi: Represents the weighting factors of each criterion in the index calculation, e.g. Fc1 corresponds to the weighting factor of criterion 1: Price and Commercial Conditions. Fi are expressed in percentage (%);
– 4: Is the maximum possible assessment (corresponding to an assessment of 4 for each criterion and considering the respective weighting)
RANKING OF THE SUPPLIER QUALIFICATION INDEX (SQI)
Letter SQI Scale Actions
Minimum Maximum
A 85 100 Good qualification, partnership to be maintained
B 65 85 Good qualification, partnership with possibility of improvement
C 45 65 Partnership in need of improvement
D 0 45 Restricted partnership